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Frequently Asked Questions
A LIST OF COMMON ENQUIRIES

Here is a list of some of the more common enquiries we receive, together with a link to help you find more information about each subject.

Chaos  Warlords plan their attack

About Games Workshop | Shopping
Setting Up and Running a Club
| The UK Website

GAMES WORKSHOP

What is Games Workshop?
Games Workshop is the largest and the most successful tabletop fantasy and futuristic battle-games company in the world. Our major brands are Warhammer and Warhammer 40,000. In addition, we hold a global licence from New Line Cinema for a tabletop battle-game based on director Peter Jackson’s BAFTA and Academy award winning film trilogy, The Lord of The Rings.

Our business is about helping mighty armies to meet headlong on the field of battle. At our HQ in Nottingham, in the UK, we design, manufacture and retail the vast range of Citadel Miniatures plastic and metal soldiers and rulebooks, which are the foundation of an almost infinite hobby. The UK manufacturing operations in Nottingham and Wisbech are complemented by a production facility at our US base in Baltimore, MD and our despatch warehouse in Memphis, TN, USA.

At the heart of the Hobby are the millions of gamers aged 12 upwards, who spend many of their waking hours collecting, creating, painting and building up the armies which they will go on to command on a carefully prepared tabletop battlefield.

To find out more about the company have a look at our Investor Relations pages.

What is Warhammer 40,000?
Warhammer 40,000 is a tabletop game for two or more players where you can command the armies of the Imperium or one of its many enemies. A game of battles between armies of futuristic warriors, fighting machines and hordes of implacable aliens set in the far distant future. Learn more about Warhammer 40,000 here.

What is The Lord of The Rings?
This is a game that uses miniatures and dice to stage all manner of battles from the world of Middle-earth – from tense encounters between a handful of warriors to huge battles with hundreds on each side. There is much more to the hobby than fighting battles. There are models to collect and paint, scenes to be created and battle strategies to be evolved and refined. Most importantly of all there is a hobby to be shared with other talented and enthusiastic gamers. Learn more about The Lord of The Rings here.

What is Warhammer?
In Warhammer the opposing factions – the armies – are represented by models, assembled and painted by you. The tabletop becomes a battlefield of many different types of terrain. The object of the game is to outfight your opponent, which requires a mixture of both skill and luck. It is a very tactical game but with all the excitement of combat. Learn more about Warhammer here.

Can I use your Intellectual Property?
Whilst we are usually quite happy that people want to create fansites or other publications that use our ideas and imagery we have to take certain measures to ensure that ownership of our intellectual property remains with us. For a full explanation of what we can and cannot allow fans to do with our IP please read about our terms of use.

SHOPPING

Where are your stores?
You can use our Store Finder to locate all our Hobby Centres and a number of Independent Stockists in the UK, Eire and the Channel Islands.

I subscribe to White Dwarf, when should I expect it to be delivered?
You should expect it to arrive towards the end of each month.

What if I can't find a certain item on the Online Store?
We are constantly updating our website, and some items are not shown on the Online Store - particularly components for the latest releases and some classical miniatures. Contact the Hobby Specialists if you are looking for sonething you can't find.

Where is my Order?
If you have any problems ordering from the Online Store or over the phone then get in touch with our Hobby Specialists, who will do what they can to assist you.

SETTING UP AND RUNNING A CLUB

How could I set up a club?
A club is easy to set up; all you need to start are some enthusiastic hobbyists! When the enthusiasm is there the rest is easy to sort out. We offer a pack with practical advice on how to start, including ideas for keeping up interest. Contact our Community Administrator or download one of the Introductory Packs from our Resources page.

Can I advertise my club in the local store?
If you are a Gaming Club Network registered club then you can advertise your club in store. Please contact our Community Administrator on 0115 916 8380 or e-mail on clubguy@games-workshop.co.uk for more details.

If you are not a Gaming Club Network registered club then we cannot advertise your club. We only advertise those clubs in the Gaming Club Network that have a commitment to high standards of behaviour and hobby. For more details on how to join the Gaming Club Network download the GCN Pack from our Resources page or for more information on the Gaming Club Network visit their website.

Can we get a discount because we are a club?
Games Workshop does not offer a discount. Instead, at the request of club leaders, we offer practical support in the format of tutorials and visits by our Hobby Managers. We also provide advice - contact our Community Administrator for further details.

We are a school/library club can we have free rulebooks?
Most Games Workshop hobbyists have their own rulebooks so it's not going to be a big worry if you do not have them! We offer practical support in the format of tutorials and visits by Hobby Managers (see below). We also provide advice – contact our Community Administrator for further details.

Can you help run a one-off event at my school/library?
We can run a one-off event for your school or library, but we will give preference to those schools/libraries who are looking to set up a permanent club. This is because when one-off events are run as a club start up or club event the effect is much more powerful. You can to contact your local store for a list of stores use our Online Store Finder or look in White Dwarf magazine. Your local store will be happy to deal with most one-off events.

THE UK WEBSITE

How often does the website get updated?
Every week we strive to get several new articles/downloads on to the site. We also update our News page weekly so that you're always up to date with the latest information from Games Workshop.

When will a new article for my favourite army be available?
We endeavor to give each current army a new article or feature every 3 months. If you sign up for the Your Site function then you will be able to see when new material for your favourite sections is online.

Why can't I download a PDF?
We often hear from people who have problems getting hold of a certain PDF. The most common reason for their problem is that the PDF has been created using a version of Acrobat Writer that is more recent than the viewer's version of Acrobat Reader. If you have trouble getting hold of a PDF then visit the Adobe Acrobat Site and download the latest version of Acrobat Reader - Download it for free from the Adobe site.

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Copyright © Games Workshop Limited 2008 excepting all materials pertaining to the New Line theatrical productions: The Watcher logo, The Fellowship of the Ring; The Two Towers; and The Return of The King which are © MMVIII New Line Productions, Inc. All Rights Reserved. The Lord of The Rings, The Fellowship of The Ring, The Two Towers, The Return of The King and the names of the characters, items, events and places therein are trademarks of The Saul Zaentz Company d/b/a Tolkien Enterprises under license to New Line Productions, Inc. and Games Workshop Ltd. All Rights Reserved. Games Workshop, the Games Workshop logo, Warhammer and the Warhammer 40,000 device are either ®, TM and/or © Games Workshop Ltd 2000-2008, variably registered in the UK and other countries around the world. All Rights Reserved.


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